I have been a many years paid user of Mediafire, and called for help the first time today. Being email assistance, I thought it would be a wait. I had a reply with suggested solution in less than an hour. Problem was completely solved. I cannot imagine how the negative reports can be happening. As I said, many years with no problem, then when I did get one it was fixed so fast. If ads annoy you, just kick the tin, and become financial. They spend a lot of money keeping things going. I have been a paid member since I joined originally. I don't have a proof of purchase, too long ago. I will attach my help docket.