CHRISTINE H.

Like other, after refusing to receive an automatic renewal, I still received one. Like others, it took months of chasing to receive credit for a returned item. I continue to chase to get my $20 reward for my September purchase over $100 in specific Proctor & Gamble items. I have been chasing to receive this reward for almost a month. I have made several calls, was required to fax them the register slip and their full page promotion; Even got an escalation ticket. Today, it took almost half an hour to get past their answering machine that after confirming the requested 5 digit Zip code I entered, told me that I needed to enter a 5 digit code! I also had to wait about 10 minutes to be transferred from the customer service rep that finally answered (they are useless) to speak to a supervisor who checked their system and then walked through their on-line system to find that, after the ticket, I actually did get the $20 credit. Why was finding this on their on-line system so difficult? I give 2 stars because the store prices are good, but their customer service and on-line systems are terrible!