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Order a bag. Saw that NAP was having a sale. Bag hadn't shipped so asked if bag was on sale. Told yes would refund with store credit. Ask for refund to paypal. Told yes and given refund amount as sale tax on full price. Asked for escalation and details. Told bag was not on sale. Called. Was offered many apologies and a $30 store credit. Hung up. Am probably returning the bag which still hasn't shipped from NYC.
Tip for consumers:
My Teresa and Farfetch offer bettter customer service.
Chris N.'s review of Net-A-Porter earned 2 Very Helpful votes
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After a disappointing experience with a purchase, I feel compelled to share my story to caution...
Net a porter is a high end designer online store, so not unreasonable to expect excellent...
