Chas Y.

I received incorrect information from customer service during 3 separate phone calls concerning a rev-a-shelf pull out trash container.
1. The first call was to confirm I was ordering the correct sized item. Customer Service reconfirmed that I was and so I placed the order.
2. The pull out shelf I received was an incorrect size. I called customer service and they said that they couldn't help because the vendor had shipped the wrong item and I would have to contact Rev-A-Shelf directly. I called Rev-A-Shelf and they told me they couldn't help and I would have to deal with Build.com directly. During this conversation Rev-A-Shelf told me that the part # on Build.com was incorrect for this item and at least one other pull out shelf.
3. I then called Build.com customer service again and this time they said they would ship the correct size immediately. I also told them about the part # error on the website and they said that would be corrected also.
4 After waiting a week and hearing nothing I phoned customer service again. They told me I would have to cancel the original order and re-order the correct size pull out shelf. In addition the part # had still not been corrected on their website.
5. After receiving this information I requested that the original order be cancelled. An authorization to return the item was issued which I did the same day.
6. Approximately a week later I received confirmation from the carrier that the item was received in their warehouse. I waited another week and stilll had not received a credit. It took two followup conversations with customer service and the credit was finally issued. The part # is still incorrect on the website.