Submitted an online order and was issued an order number. Then I started getting emails saying I had left items in my cart, i. E. my order was never made,
I tried calling and after 10 minutes of waiting I hung up to try another day. I'm currently now on the phone waiting again for a customer service representative. 15-20 minutes and finally talk to someone. My order was good, the "empty cart" is a glitch in their software.
The representative was quick and friendly, but the wait time is excessive. Bumped my rating from a 1 to a 2. If you place an order, just hope you don't have an issue.