Horrible customer service! Sent defective product, then sent a replacement, also defective! Then I have to box all contents of hot tub up and take to Fed Ex mind you this product weighs a ton…. Won't do a prepaid d label for them to pick it up! I had a party planned with hot tub that I now have to postpone as I don't have $800 dollars to purchase a new one. God only knows he w and when I will be able to resolve this!