Charles D.

I brought my family including 2 young boys all the way from Australia to Barcelona on a family holiday to see El Classico. We had some major issues trying to get through to these guys on the day of the game and immediately thought something was up. Unlike others, we did not get a call or email to advise the tickets were cancelled. We waited and waited and my son's started to get anxious to the point of tears. We asked the online help to find out what was happening and we got nothing other than 'please be sure that we will get the tickets to you as soon as possible - we are Guaranteetickets.com!'. What crap! We tried the phone number to basically get hung up after 5mins of being on hold. This was the first real sign it was a scam because the hold recording was slightly different every time but on 5 occasions the call would hang up on the 5 minute mark. This shows that there is no one there and they don't actually want you to call them. Then you go in circles trying to find out what is going on. End of the day... I had 2 sons in tears who were absolutely devastated and my wife was doing her best to keep it together. I can see I'm not alone and I can see others have been ripped off. Is this is just a freak event to 1 game then it was probably the wrong game to get it wrong based on the amount of money they were charging for tickets. Very shocked and disappointed about this. 12 hours after the game we still have had no contact or email from them.