Chad B.

Initial order took 3-4 weeks, and overall liked the product. Then an arm broke and it's been hell since. Call and try to explain to someone that doesn't speak english, cannot find my account, follow up email, with video of the issue, 3-4 weeks for a repair team to come. That fix did not work, go through all steps above once more, and I'm now on the wait for yet another replacement tonal, 3-4 weeks replacement arrives, installer brings it, installs it and says sorry it's broken. Now no one will answer their support line, I'm sure my 3rd device won't be here within the next 3 months. Issues began in May, and still not resolved mid July.