I bought Dr Dre Beats wireless bluetooth headphone. On their website, they did NOT state refurbished or used item. When I asked, he said I was getting a new bulk item. I placed an order but what came in the mail was an open box/refurbished item. I called them and started a return item request but its been pending for over a week now. The number is automated with nobody ever answer the phone. DONT BUY FROM THESE SCAMMERS!