Hello Charlie and Pool Deals,
I am very disappointed in the service and the process of my order. I ordered my pool cover 3 weeks ago and paid for rush service. I had to contact you for any updates and I got these encrypted emails to discuss a pool cover. My last email from you stated that my order was processed. Finally. As I, not so patiently, wait for my pool cover my pool is filling with debris everyday. Yesterday, as I was hoping for a shipping confirmation, I get a refund notice because you are OUT OF STOCK. Im not sure why in the previous 3 weeks of me asking when I could expect my RUSH Order, that you couldn't tell me you were out of stock. Your customer service is POOR. I will never shop with you again and I like most extremely dissatisfied customers I want to tell others about my experience.
Hopefully you can do better in the future.
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