carrie D.

I ordered a wallet on the Juicy Couture website (to ship internationally to Australia) as my wallet was falling apart and I badly needed a new wallet. I was hoping to have it in time for an overseas trip (to America). 20 days later I still have not received it. Juicy Couture has advised they use a 3rd party to ship their items and they can see it hasn't moved in 13 days. At this point there is no estimated date it will arrive. I will not be in Australia when the item finally arrives, which will create problems for me, and more issues in receiving my delivery as my post office will only hold if for a short time before sending it back. I will be overseas for 3.5 weeks. Further, I will have to buy another wallet as I have no way to store my money/credit cards whilst travelling. I've asked Juicy Couture if I can possibly return the item for a refund, as I will have to buy a wallet elsewhere. JC customer service rep (named Nikko) advised they will not offer an exchange or refund as the item was on sale. I appear to have no recourse. I don't think this is an acceptable level of customer service and I'm quite disappointed, as I have always loved this brand.