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Very annoying to have all measurements in inches. Should use metric for Australian site. System wouldn't accept my credit card. Waited in first position in queue for 2 mins but hang up because I couldn't stand the constant messages repeating in an american accent. Ended up using pay pal with the same card details and it worked. Might have given up if I haven't already spent so much time measuring up and taking photos
Looks like good quality and my furniture is standard size so I need custom covers.
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Empty.
Could not reset a forgotten password after several attempts. Annoying..
Despite numerous back and forth emails to get the measurements right on my oddly shaped outdoor...
Hello Carolyn. Please accept our apologies for the challenges you faced while placing your order. Besides providing high quality products, we also want to ensure an easy ordering process.
To keep things uniform (and also match the unit used on our machines), we use only one measurement unit for a product. You can certainly measure your article in cm but will need to enter the sizes in inches. The product page accepts decimal points. If you are still concerned, you can also mention the measurement in cms in the notes section. We will verify that the conversion to inches is correct.
We accept all major credit cards (Visa, Mastercard, American Express and Discover). We have checked our system and found several orders successfully placed using a credit card, around the same time your order was placed. In such cases, it is best to contact your bank first to inquire why the transaction did not go through. If there is a specific error message, you can also share it us at feedback@coversandall.com so that our technical team can investigate.
We are thankful for your perseverance despite the issues and are confident you will be delighted with your custom covers. For additional questions, you can reach us via our 24x7 chat helpline. Thank you for choosing Coversandall.