- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
We ordered an ash pan for our wood furnace on November 15th, they sent us a part to a completely different stove on January 5th. The part number on the website matched to sticker on the item they sent, but it doesn't match the picture. When I called to return it, I was told to return it and then after they receive it I will get the refund 7-10 days later. Then I can reorder. By that time I won't need the furnace.
Tip for consumers:
Their parts list(pictures) don’t match what they send.
Products used:
None they sent the wrong parts
Carol hasn’t received any votes.
Carol hasn’t received any thanks yous.
Carol doesn’t have any fans yet.
Carol isn’t following anybody yet.
Empty.
I returned my order after following their procedures and was told it would be 7 to 10 business...
I received replacement poles for my tent which were a different length than advertised on the...
