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Carmen H.

  • 1 Review
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Experience: Clothing & Fashion

Member since September 2020

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1 Review by Carmen

9/3/20

To put it simply: horrible, would not recommend, stay far FAR away! I ordered two pairs of shorts in my normal size following the guidelines listed on the website. The shorts I received are made of horrible quality material, and do not even come close to being an accurate size. I kindly emailed and asked to return them, and as they were nothing like they were described, asked for a pre-paid return shipping label to return them. (Most stores will accommodate this when the return is requested because of a problem with the merchandise.) Instead, I was told that I would have to ship the shorts back to a location in China or I could receive a 15% refund that could be used to alter the shorts. As I'm sure anyone knows, the cheapest option to return these shorts from the US was more than the price of the shorts, so I would losing money by returning them. I emailed again, stating that this was unacceptable, and received a new offer of a 25% refund or I could return the shorts at my cost, along with any customs fees incurred. I have chosen to take this refund as I don't believe the seller would be willing to issue a full refund and/or agree to pay return shipping costs. After a thorough inspection, I want to make it clear that no where in the return policy on the website does it state anything about having to ship any returns back internationally. In fact, the shipping to me was less than $8, so I could only assume that they were shipping from a warehouse somewhere in the US that could also accommodate any returns. Even on Facebook, their location includes one location in the US. I would highly recommend that anyone steer clear of this company and I would advise them to update their misleading and potentially fraudulent return policy.

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