Carmel J.

I made a reservation paid by credit card for myself and my two little ones. They advertise check in at 11:00 AM. My children and I arrived from out of state at 8:00 AM. I walked in to inform a man who would later claim to be the manager that we will be waiting in the car until 11:00AM for check in, please don't give our room away, we are from out of state here for a 2:00 PM wedding, he stated very nasty and rudely that he can't guarantee me a room. I stated to him I have a reservation number paid by credit card he started screaming at me he's the manager he's been in the business for 17 years, reservation don't mean your guaranteed a room. I could find myself waiting until Noon, 3:00, or 4:00 PM that's the way it work. I reminded him reservations mean that my room is held once I get there I'm provided a key, he disagreed began screaming at me who am I to tell him his job in a matter of fact go get a room somewhere else, but he will not give me a room. I left there crying from a long drive with two tired little girls. The Lord did not allow him to ruined our day, we found a public restroom put our beautiful dresses on, celebrated with our friends and family.