Carl L.

I have never dealt with a more incompetent customer service in my life. I tried for 4 days to renew my card by phone. Each time I was told it would be renewed the following day. I paid the first call. Each day following had different person with no record of transaction. Today is day 5 and still no record of previous calls. Needless to say the last person wanted to refer me to a special department. I told her to forget it and they are the most incompetent people ever in multiple countries it sounded like. Don't ever call them to renew. They have no idea what they are doing. I'm canceling my payment through my credit card company and am done with BJ's. Will stick with Cosco.