Recently I made a purchase of 720 beads from your website and quickly found out that I was charged a $25.19 shipping for an order only valued at $36. This is a 70% shipping fee.
The issue I have is not with the exorbitant shipping fee, rather the purposeful deceit and non-disclosure of these charges. There was only a simple statement on the invoice saying that shipping charges would be added. NO shipping was disclosed at the time of purchase, however WAS removed from my bank account after the fact. This practice is not only unethical, and immoral it is also patently illegal.
When I called customer support to voice my concerns, they were extremely rude, seemed to have a little problem with the english language, and informed me that it was my responsibility to call fed-ex, after they shipped the item, to find out how much I was being charged. Which means I still would have had NO idea how much they were stealing from me until after they took it.
The company representative refused to make this right, and instead just said we should have known, that which was never disclosed to us.
In the end, They did NOT have any authorization to deduct this amount from my bank, yet they did.
I will be reporting this illegal business activity to the BBB, as well as the FTC. I am also going to be filing a complaint with their local police department in Arizona, for Fraud and theft.
Anyone, considering even visiting their website, should avoid these criminals altogether.