Bryan B.

BUYER BEWARE: AVA Direct customer service is nonexistent. I ordered a PC and attempted to cancel the order 4 days later but was unable to reach them via phone (busy signal all the time), live chat (no live agent came on the line), and online form (no response). By the time I got ahold of them, they wanted to charge me $100 to cancel an order they hadn't built or shipped yet claiming they had "allocated parts for my order" by putting the parts in a bin. I filed a dispute with my credit card and received my money back but I highly recommend you steer clear of this company. If necessary, play hardball and file a chargeback.

They also have very suspicious online reviews (ResellerRatings.com) where they have 100% positive reviews in 1 year (they don't even have a SINGLE bad review in 365 days-- absolutely shady!). There are tons of negative reviews about them on social media forums where reviews can't be removed/manipulated so search on computer forums, Reddit, etc. Steer clear and don't buy from them!