Bruce W.

I ordered one of the less expensive diving boards, and paid extra for faster shipping to get a delivery date before my daughter's birthday. The day before it was to arrive, I checked the shipping status and saw that it hadn't shipped and could see it was not going to get to my house on time. I called and was told that when they pulled out the board to ship, it was damaged. They ended up sending me a more expensive board with overnight shipping at the original price I had paid. They should have contacted me when they saw it was damaged, but they made it right in time for my daughter's party. I am well pleased with the customer service I received.