Brooke R.

Beware! As an interior designer of over 10 years, I have never experienced a company with as poor customer service as saunas.com. We had FOUR attempted/failed deliveries, that resulted in major delays of a construction project, costing my client thousands of dollars. The company was completely un willing to expedite shipping on the fourth delivery, even though all we asked for was that they deliver product we paid for. I was not able to speak with an owner or manager who had the company's interest in mind. When calling for information, we were given pseudo responses that made no sense regarding tracking numbers, call backs, etc.