Brooke f.

Horrible customer service and shipping. Do not order anything from their website! Placed an order 16 days ago for a present and it has not arrived. Shipping status has said 'Pending' for over a week and has transferred from Fed-Ex to USPS with no reason over this time. I have called their customer service line TWICE and both times, the response has been 'wait two to three additional business days' with no other options for a refund or to resend the items. They said there is no other option but to 'wait' which will likely result in this not being here on time, despite the fact that it was ordered weeks ago.