Broadway P.

I own an small restaurant, but for the past 2+ years have used Grublab as a platform for my business. After taking them over 11 months to launch my mobile apps, I was offered 6-months free service for my inconvenience. Unfortunately, that offer was never granted to me even though it was repetitively offered by multiple representatives. Finally, this past July I called to cancel my services due to lack of professionalism, integrity and proper business ethics. I was offered 2 -months free service, and was promised that all issues with my account will be resolved. Unfortunately, that never happened. For the past couples weeks I have been trying to cancel but to no avail. Finally last week, I explicitly told one of their representative that I am cancelling my account. He informed me that he will stop any future charges to my account and that quality control will be calling to finalize the termination of my account. Two days ago, I was accrued a double charge for October. Upon calling again customer service, the same representative whom I informed last week that I would like to close my account, he informed me that my account is not closed because "I am still making money". What an unprofessional and unethical response! After being on the phone over 1-hr with him and repetitively asking to speak to a supervisor to resolve my case, the representative not only refused to grant me my request for a supervisor but also terminated our conversation. Needless to say I am proceeding legally against them. Do not use Grablabs/Tap to Eat for your business. The level of professionalism and customer service is non-existence!