BK B.

I initially placed the below review but have to take the time to make an update. I was so impressed and appreciative of the follow-up call from Boston Proper management. She was concerned regarding my experience and wanted to make things much better. It was refreshing to see they truly care about customer experience, especially now with our new normal after the pandemic.

The absolutely worst customer service and experience. I place an order which should have shipped within 2-3 days, it did not, so I called and was told they were checking into and a supervisor would call me back. I never received the call back so called again after receiving an email stating my entire order was cancelled. A week later no communication from Boston Proper other than a cancellation notice. A clear sign they do not want my business. I will be sure to share this experience with others.