brittney k.

I ordered to bags but was charged twice. I tried contacting the company via email (because there is no phone number) and got no response. After waiting a day I sent another email saying that I wanted to cancel the order all together. Again no response. For 5 days everyday I sent an email to the only email address that is listed on the website, requesting to cancel my order and got I no response. On the 6th day I finally got a response. They actually replied to one of the emails I sent (which confirmed they did in fact the emails) to confirm shipment with a tracking number! I had to call my bank and dispute the charge in order to get my money back. The stuff never came. If I hadn't called my bank and disputed the charge I would have been forced to pay for the stuff I didn't want. Warning! If you order anything from this website there is no changing, cancelling, or telling who gets your CC info. Other reviews online say that the products are not really Coach products and have said they have gotten the wrong merchandise and again couldn't get in touch with them to solve the problem. DO NOT order from this website! If you want Coach bags I found an outlet store in my area and got exactly what I wanted. I prices weren't as low but I got the real thing and customer service too!