I ordered some medals to be used in a short film so that they would be more authentic and the people from Medals R Us, rang to discuss in more detail the age of the person, where that person they may have served to ensure that the correct medals were sent out to us. They were very helpful, they sent a photo to us to look over, to check we were happy with the look, and then mailed them to us. Some of the best service I have seen.