We booked a sales meeting at a beautiful house in Scottsdale through VRBO. After booking, we found that the house was represented by Padzu. When it became evident that it was unsafe to travel, we reached out to VRBO. By the way, VRBO was awesome. They rebated all of their fees, then reached out to Padzu to cancel our reservation... but Padzu said tough crap, we either use it or lose it. It's just a matter of time before these jerks are out of business, avoid at all costs. For others who have been screwed by these guys, reach out to American Express if you paid via CC, they can help you get your $ back.