Brian H.

They will hold your mobile number hostage if you switch to a competitor.

They did this to me. When I first signed up for safelink, I was given a phone number for two years. Had Google accounts, Amazon account, and other online accounts tied to this phone number. I switch carriers. They claim that I cannot port out my number because I never purchased anything with safelink using a credit card and then they lie and claim that the zip code is not correct for when I first signed up for the service. That zip code was always the same as where I lived and when I first signed up. They kept refusing to accept my zip code and refused the port transfer. I had to go to the FCC and threaten a lawsuit but Tracfone is still refusing to port out my number. Safelink has committed fraud here and should be investigated by the FCC for fraud registrations. They register a customer with a particular phone number assigned but use a different zip code than the customers. So they are committing fraud to prevent anybody from going to a competitor. Safelink and Tracfone together are engaging in anti-competitive practices, anti-trust, and refuse to port out a number. Because of this I may be locked out from my Amazon account, locked out of my Google accounts, may be locked out from getting rewards from Receipt Hog. I am being locked out because of stupid Safelink/Tracfone. They have both failed and Safelink has engaged in fraud. I have gone to the FCC with the evidence. I have the evidence proving all of my claims. The FCC isn't doing anything about this yet, they may never will. I will never go back to SafeLink, EVER! Don't trust Safelink, they are a shady fraudulent company relying on taking Government money claiming to give you a free service and then lie about you and claim your applying for the service twice to reduce your text, minutes, and DATA. Then they offer you to pay monthly for additional DATA, Minutes, and text. Safelink is committing fraud and having Tracfone to go along with it, all do extort more money from their customers who are supposed to receive entirely free government phones and free service. Safelink is only there to extort the low income families.

I tried to switch to QLink Wireless and Safelink kept giving them trouble and kept refusing to port out the number. I verified the security code over and over again, and they repeatedly just lie and claim that I they cannot transfer the number and act like I am not a legitimate owner of the very phone number I am still having right now. I had this number for two years. I have given all of the evidence including phone call recordings with safelink and tracfone to the FCC. Any Federal Judge would accept this high level of evidence I have. Safelink is a fraud, they only want you trapped into their company. If you get any phone number with safelink, you better forget it and not use it for any online account verification otherwise you will be locked out of Twitter. Microsoft. Google, Amazon. You will be locked out of your online shopping and possibly your bank accounts if any use phone number verification. Safelink is there to extort YOU. They will hold your phone number hostage for months if they have to. They have to make money off of the low income applicants.