I so wished I had read these reviews before placing my order. I used this company 20+ years ago, at the time, had a very good reputation. I have gotten the catalog every year since. So this year I decided to place an order of 24 white paper birch and 2 red bud trees. That was nearly 2 months ago and I have received NOTHING. Oh, they took my 98.00 and the charge comes from an online gardening company name - something completely different from Kelley. This raised a red flag and I called my credit card company. The tip off should be when you place an order you always get a confirmation email. NOT this company. I have made SEVERAL attempts to call customer support only to get a rapid busy signal.
This so called company needs to be shut down. I am contacting the BBB and my state attorney General's office. It may be helpful to also contact the Indiana State AG.
So far I have not received anything. If I do, I expect they will be poorly packaged and dead upon arrival. But they sure as hell made sure they got my money.
DO NOT ORDER from this so called company. Instead, use the money you would have thrown away and give it to your favorite charity where it will at least go to a worthy cause.