Brenda W.

I bought a Maytronics motor from this company. It came in a plain cardboard box that is easily opened. No manufacturer packaging around the motor. It has a sticker on it that says "Exchange". I called them and they said all the motors come with that. I didn't feel comfortable installing the motor, so I requested a return. They sent an impossible list of stipulations for return and told me, at least, I would pay for return shipping and at least a 20% restock fee, and as much as 30%! It also stated that they would decide, after receiving it. Whether they would refund ANY money to me. Totally ridiculous return policies and totally slanted toward SCAMMING by the company. I have filed a dispute with my credit card company but Pool Warehouse has not attempted to resolve this issue. This company will not be in business much longer with these SCAM tactics. I have now had the motor, still in the cardboard box, for a week and and a half and I've been out several hundred dollars. If I had installed the motor and it didn't work, they would not refund ANY money to me. Nothing about this transaction is fair and this company is worse than a third world business.