Well I certainly wish I had done my research on this website before ordering. I'm in the same boat. Ordered boots, took forever to get (but charged my credit card immediately) and were wrong size. Took at least a month to get an RA to return. I returned them and was received back by their company on 11/18/09. Haven't gotten a credit on my card yet. They won't answer the phone and I can't even get their website to come up. I will file a complaint with BBB.
Brenda S.