brenda L.

I had the tech help people help me set up the system. They did something that caused my system not to work properly because the monitring wouldnt work. They ended up sending me a part in the mail to add and at that point I simply wanted a return for my investment. There is a 60 return policy that I did not make. I did tell the person that the system didnt work which is different than simply just returning the system. I dont know any business that sells something that dosnt work and wont return their money. The superisor I talked to didnt care about the situation concering this matter. I told her over and over the system didnt work and that I tried to trouble shoot with the tech people but it didnt matter. SimpliSafe will screw you as a customer.