The good news is: we got the hoverboard and it works.
The bad news: the battery doesn't work and no instructions were sent to put the cart together.
They have not responded to my calls or messages. They responded to 1 email asking what's wrong with the battery.
I heard through the BBB website that their address is a UPS address. I called surrounding stores and they have never heard of the store.
Don't buy from them.