Brandy I.

I booked a room through them june 11th for one night. The room was disgusting, I checked out right after I checked in. I was very kind to the woman I spoke to at the time of my check out and explained why we were not staying after only being there 10 minutes. She said no problem have your booking agency contact us and we will approve the refund. Now 13 days later hotels.com is saying they are unable to reach anyone at the hotel even though I have personally spoke to the manager of that hotel and she has directly contacted them multiple times to approve my refund. Hotels.com is giving me the run around and trying to blame the hotel for not reaching out, even though I've even gone out of my way to connect them directly with the owner of the hotel because the hotel is actually trying to assist me even with my bad experience. Its hotels.com way of not having to give you back your money by saying we cant get ahold of them.Do not use this site its rediculous. At this point I'm on the side of the disgusting hotel that I wanted a refund from, how sad is that. I've spoke to hotels.com so many times now that I could be a representative for their company because I know word for word what they will say every single time which is absolutely nothing that is going to help me