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Brandie S.

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Member since January 2019

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1 Review by Brandie


This is the worst place to rent from. I have had nothing but trouble and bad attitudes from them. I have lost count of the times I have called and someone picks up and hangs up. It's one thing to let it ring or to put a person on hold but they like to pick up/hang up.
It also takes days for them to get repair people out to fix ceiling leaks, water heaters, and pipes. They never fixed the dishwasher rack that kept falling off its tracks. This winter I also had trouble with my garage door opener even after changing batteries. I ended up having to go halfway around the building to use the key access, punch the inside button and race up this icy steep little hill to my car before the garage door closed. I reported it to them multiple times for the last three months I was with them and each time they said someone would be out to fix it. I brought it to their office and they sent me away saying they'd send someone out. Never did.
Now I go to look into giving my 30 notice and I couldn't remember how long my lease was so I asked Jackie to please look it up for me since I could not find my papers. She made it obvious that she was frustrated and in a hurry. She leaves the room and comes back, signs the notice, makes a copy and tosses it back to me saying nothing more than that I was all set and tells the receptionist that she really needs to leave now.
When I brought the keys back Nadine was the lady who accepted it and looks at my account without prompting. She tells me it looks like I am still in the apartment and she sees no record of a notice and that I actually would be breaking my lease and would have to pay for those three months. I told her my interaction with Jackie. Nadine informed me that Jackie should have also done a final walkthrough with me. This Jackie also never mentioned. She then says "That is certainly not how we do business, but if Jackie said you were good then you should be good". Nadine informs me that Jackie is out for a few days and that she would talk to her and one of them would give me a call in a couple days if there was any problem. Surprise, surprise they never called and every time I tried calling them no one would answer or I would get the pickup/hang up treatment. I work during their business hours so it is very hard to get into see them and when I did Jackie was always gone. Now a month later one of them leaves a voicemail with my husband saying we owe over two months rent and will be stuck with a third soon. I was finally able to get ahold of Jackie and she says she doesn't remember anything and that i will still owe that amount.
I later found out that a few of my coworkers and their friends have also rented from them and experienced nothing but trouble as well. Do not rent from these people!

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Brandie S.'s review of Northern Trust earned 5 Very Helpful votes

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