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Bram M.

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1 Review by Bram

IObit

  • IObit

“Customer Service tried to scam me into letting them take control of my PC.”
1/21/20

I downloaded a trial to the advanced system care pro for 3 computers. When I tried to cancel auto-renew online, it could not find my order.

I called Support and was answered by a gruff sounding guy who insisted the only way to do this would be to allow him access to my PC. Being a former tech and having a brain, I knew this was bull$#*!. When I said no, he quickly transferred me to someone else.

This person took my info down and guaranteed I would not be charged. We shall see. I paid with Paypal (pending as it was a trial) so I have protection if I do get charged.

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Helpful  (2)
Thank you
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IObit S. – IObit Rep

Hi Bram,

This is IObit Support Team.

Sorry for the inconvenience. The phone service is provided by our partner. They only provide free service of installing and activating IObit products. Can you please let us know the number you've called?

And please let us know the code information via support@iobit.com, so we can cancel the auto-renew feature for you.

Thank you for your time.

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