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In 2008, I set up gold holding with them, at the time worth $10,000. Their material said they kept the gold in a vault and I never had to do anything until I needed to. But when 15 years later I tried to access my holding on-line they informed me that they closed my holding due to inactivity, wiping it out with a inactivity fee in April 2022. They claim they sent notifications of their policy change. I never received anything.
They just stole my money. Based on current gold prices, they stole over $26,000.
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Dear Boris, we are sorry to hear that your experience has not been up to your expectations. Our Relationship Managers are on hand to make sure contact information is up-to-date so that notifications are received. Our fee schedule is publicly available, and we do our best to notify all clients of any changes well in advance using the contact information we have on file, in accordance with our Client Agreement, to make sure there are no surprises. Please let your dedicated Relationship Manager know directly if there are other specific questions we can clarify.