Bob C.

I purchased a headlight assembly for my 2008 aero sport wagon in June 2014. It was advertised as being discounted as a "clearance" item, ($600 vs $1000), brand new, unopened box etc etc. Advertisement, in addition, contained one half page, in red print, indicating NO RETURNS, etc etc

I NEEDED high beam so I ordered. Price was cheap, compared to what I had seen that far).
When I went to garage to have unit installed, box was opened, and both mechanics (experienced, some 30 years each on SAAB), said the part was not new. When I heard this, I jumped, but within minutes, they said the part was not in fact used, but looked like it was a factory( Valeo) defect, repaired on site by slathering black silicon on the part, to seal the glass to the plastic housing.

I wrote the distributor afterwards, indicating, 1. That the part worked and 2. That the mechanics stated what I said above.

The first reply was a complete denial, "they had paper trails" etc stating the part was brand new, etc etc. I was looking for a one year guarantee, as the mechanics said that if the silicone was not properly applied, the headlamp would not work because of moisture infiltration.

Long story short, and despite photos etc, I was told that I got what I paid for, forget the guarantee, but to keep the company posted, and if the light stopped working, I could count on their support, ( but not their guarantee) in fighting the good fight that lay ahead.

In short, discounts of this kind, and at this price, to be avoided from this distributor, as risk is too high of non performance.

Ps. Light assembly still works ( but have yet to bring car into a car wash, for example).