Worst return policy and customer service I have ever experienced. Every purchase is a credit - well i don't need another rug or couch! They will never give you a refune and will not stand behind their products. One of the rugs sheds and I can't breath at night - nope, we won't take it back. Couch is off by 3" - thats normal! Do your self a favor and buy better quality furniture for real furniture retailers.