I send a high quality family picture, what I got was a 16x20 print with two of my grand kids cropped out on both sides. I called the Easy Canvas person, his explanation was that I picked the wrong size. As a customer I have no idea what size must I order among the many sizes they offer. He laid the blame on me.
The man refuse to accept any responsibility for the mistake. From my experience, they are not reliable, won't stand by their product. He offered me to reprint with a small reduced charge. In short I lost my money and got a lot of frustration. Can't imagine this type of business still can operate in 2021. Be careful folks.