Teimur N.

After ordering a jacket from one of the sellers on the platform, I was completely shocked by what I received. The seller advertised the jacket as new, but as soon as I opened the package, I noticed multiple stains, marks, and other signs of wear on it. I approached the support team and opened a dispute on this matter, expecting a response within 48 hours. They asked me for more photos and gave me 24 hours to provide them. However, right after that, I received a second message saying they closed my claim due to a lack of response, even though I received both messages at the same time and planned to respond as soon as possible. It felt like the transaction was a complete scam. Now, the funds have been released to the seller, and they say they can't do anything about it. It appears to be complete ignorance from the support team and a desire to close as many disputes as possible without adhering to the Terms and Conditions users accepted. I cannot recommend buying or selling anything on Vinted now, as it seems like an unreliable intermediary between the parties of the trade.