I went in with a picture from their web site of a cable that I needed. Three guys at the counter talking and no customers in the store. I asked for help and they said the cables are on the wall. They have hundreds of cables on the wall. After several minutes of me looking in plain view of the guys I finally went back to ask for help. After a few more questions he reluctantly came out from behind the counter a found the cable. These guys need training on customer service. Worst shopping experience in months.