The 1st one was very fast within 1 day i received the item (xbox controller) it's still working... then 2nd I odered a tripod for phone it was a fake it was just damaged and I returned... 3rd I ordered a Samsung tv even though the item was amazing but there was few problems so they said they will take back and will give... mashallah I had good experience correct refund and good response to customers... but I had an important thing to say that always buy Souq fulfilled items or other May be fake...