Bik P.

I purchased a pair of Bonny Tech Extra Tough Poly boots from the site. They arrived OK after the usual hassles dealing with Fedex. The quality was marginal, with some glue delamination in the toes. The boots were a bit big, as Doc's do not come in 1/2 sizes, so I added an extra insole and decided to just live with it, as there are no free returns or exchanges. Not ideal, but what can I do?
The real burn was that within a few days of receiving the boots, the price dropped by $20. Like any reasonable person I thought "I'll just contact them for a price adjustment". They informed me that "out of fairness to their customers" they do not offer price adjustments. I emailed them back, that a majority of reputable retailers do offer price adjustments especially since the price drop occurred within 10 days of purchase. Of course I haven't heard back from them since.
So I canceled the rest of my orders with them, and will not deal with them in the future. So for the sake of $20 they lost a good customer (my family buys a lot of shoes, and so do my friends).
For me it is not about the $$, I would have been OK with a reasonable explanation of why a company does not honor price adjustments, but please do not feed me some line of BS and expect me to smile.
I just don't trust them!