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bianca w.

Contributor Level

Total Points
260

2 Reviews by bianca

  • AvasFlowers

12/4/21
Verified purchase

********UPDATE 12/4@6:19pm
I put this comment on their facebook messenger and I representative immediately reached out. She was glad I contacted her and assured me that they would look into the problem I had. She also offered to send some flowers no charge (but it's not why I complained so I declined). This rep was sincere and did appreciate I brought it to her/his attention. I would now change my stars to a 4!

DO NOT ORDER FROM THIS COMPANY. They imply they are a local florist but they are not! Below is my story:

My brother in law passed away and his viewing is Sunday (and that's when I wanted it delivered). I placed an order for flowers on Friday. This morning I get a call telling me nobody is at the church where the viewing is going to be held. I said I knew that that's why I wanted it delivered on the day of the viewing. Hours later I got another phone call telling me they're having a problem. On the phone they said the designer cannot deliver it to a church (what?) and wanted an alternative address (which is ridiculous!)! I do not want a bouquet of flowers delivered to someone in bereavement only to carry it themselves to the viewing.

I was a VP for Macy's Dept store so I wanted a resolution. When I asked for a corporate contact I was told by the CS rep, that she couldn't give it to me.

I received an email when I canceled it saying that the product was out of stock so now I guess they even lied to me! They made a very difficult time more difficult!

Tip for consumers:
Updated review after speaking to a rep at a higher level. If you have a problem reach out using FB messenger- you will get a response.

Products used:
I canceled order

Service
  • Bromoia

5/11/21
• Updated review

A scam company! Do not use them! I have reported them to PayPal as well! The old website was taken down!

I think this a scam company
5/11/21
• Previous review

Ordered a pair of brooks running shoes. My PayPal payment went to a person, not a store (although it says it is an official brooks running store). I got a welcome email when I signed in but no purchase confirmation. They state their customer service is 24/7 but after 3 unanswered emails I have heard nothing (and what was in my cart is now gone and no purchase info exists.

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