********UPDATE 12/4@6:19pm
I put this comment on their facebook messenger and I representative immediately reached out. She was glad I contacted her and assured me that they would look into the problem I had. She also offered to send some flowers no charge (but it's not why I complained so I declined). This rep was sincere and did appreciate I brought it to her/his attention. I would now change my stars to a 4!
DO NOT ORDER FROM THIS COMPANY. They imply they are a local florist but they are not! Below is my story:
My brother in law passed away and his viewing is Sunday (and that's when I wanted it delivered). I placed an order for flowers on Friday. This morning I get a call telling me nobody is at the church where the viewing is going to be held. I said I knew that that's why I wanted it delivered on the day of the viewing. Hours later I got another phone call telling me they're having a problem. On the phone they said the designer cannot deliver it to a church (what?) and wanted an alternative address (which is ridiculous!)! I do not want a bouquet of flowers delivered to someone in bereavement only to carry it themselves to the viewing.
I was a VP for Macy's Dept store so I wanted a resolution. When I asked for a corporate contact I was told by the CS rep, that she couldn't give it to me.
I received an email when I canceled it saying that the product was out of stock so now I guess they even lied to me! They made a very difficult time more difficult!