B H.

I sold silver to Kitco. A service was supposed to pick up my package and send it - they never came. Kitco was supposed to take four days to process my check after receiving the silver - they took 43. I described some of the commemorative bars by their weight, mint, name of series, and date of issue - Kitco made two deductions from my payment totaling $1,500 because the bars "weren't what they were expecting." I wonder if that would have happened had the spot price for silver gone up instead of down in the time since I "locked-in" my price? Two Kitco reps told me they'd research my transaction and get back to me the same day - neither did. This entire ordeal has been shady and amateurish.