I shop online literally every day. I thought I struck gold when I ran across this site. I read their policies on returns, shipping & exchanges before I placed an order for approx $500 in mid-February. When I still hadn't received the order I left a message on their customer service VM. The next day I received an email saying the order had been held up due to warehouse issues. I replied immediately, telling them I wanted the order to be refunded and canceled - Their policy says orders can be canceled unless already shipped. The reply from the company was that the order would be sent in "a few days". I again asked that the order be canceled as the purchases were items I needed and couldn't wait for I had already found another vendor. Of course, they didn't cancel the order and I ended up with duplicates of items, like a stick steam mop, that I had already purchased elsewhere. I contacted BuyBulkAmerica.com immediately upon receiving the shipment to return the items I did not need only to be told that, despite shipping the order against my repeated requests for cancelation, they only accept returns "if the problem originates from their end". I sent a reply saying that since they did not cancel the order when I requested and the shipment wasdelayed by more than a month, I would say the issue DID originate at their end. At that point, I never received a return email or phone call. Over the following week, I contacted the company, trying every possible extension and email, over 100 times with NO RESPONSE. My credit card company ultimately ate the charge, but seriously, this day in age, where everyone is so big on communication, there is absolutely no reason for this. After considering their "business model" and reading many, many reviews similar to my own, I think they actually INTEND to make it impossible to cancel an order or return an item. BOTTOM LINE: DON'T BUY ANYTHING FROM BBA THAT YOU WANT TO RECEIVE IN LESS THAN A MONTH AND DON'T BUY ANYTHING YOU MIGHT NEED TO RETURN OR REQUIRE SERVICE OR ASSISTANCE WITH... BETTER YET, JUST DON'T BUY ANYTHING FROM THIS SITE. There are too many alternatives available for a company like this to be in business for as long as they have.