The Yucatan, its a great place to visit and the people are great! Well. Most of them are and unfortunately for us not the people at Progresso vacations rentals, we rented from http://www.progresovacationrentals.com, the problem with Alexandro (thats this guys calls himself) is he left me to hang! High-and-dry! When things weren't as he sold! The office staff he has in Montreal are rude little kids all after you pay of course. Within the first week after our arrival we ran out of Water, Gas, no stove, the kitchen had no utensils, plates, pans... the list goes on, on the very first day he had a pool guy over and they wanted more money to clean the pool "ON THE FIRST MORNING" when I asked him about the pool service he said it was due! From that point on days would go by waiting to get some kind of response about anything and again days went by before they would even respond to a text message and even then it was a useless response usually starting with (it costs money to maintain a house) I kept every single text message between this guy and reading it is almost too funny to believe, its kind of a cross between a really snaky divorce lawyer and a really bad car salesmen or simply a child! Avoidance of the issues and simply not helpful at all! Every time he would end it by saying something like (this isn't a hotel) or just pay them!. The gas was leaking from the beginning, I could smell it in the yard, I told them and they ignored it, then when the gas ran out! He said we used it!, I ended up putting 20,000 liters of water in their cistern (two people) in a house with no hot water and we used 20,000 liters! And none of it drinking or in the pool!, hes a scammer and slimy!
***They have this online store so that you can buy grocery from so they are there when you arrive (DONT BOTHER!) of course NOTHING! Was there and this girl who is his agent (Marissa) didn't even know about them! Oh! And dont bother buying Internet from them that was a disaster, I gave up in the end and bought my own! And oh! When he cant agree he threatens legal action (Oh! Ya! Legal action while on holiday in Mexico) I hope your reading this now Alexandro! Or what ever your real name is!
All of the issues we had in five weeks were simple to avoid or fix, the problem was that they (the people we paid) are non-existent and are simply really bad to deal with after you pay them; I blame them for not stepping up and taking care of things that were clearly things that firstly had been paid for! And secondly agreed in their add were included (WHAT A JOKE!) these guys are an example of how most north Americans get bad impression of the average Mexican. Just know that if something goes wrong! Your on your own!
Lastly, I did meet a few other Canadians that had rented from him and they had no problems (BECAUSE THEY DIDNT HAVE ANY PROBLEMS WITH THE HOUSE) so his services were not needed! So of course some had good experiences, buyer beware if you do have issues!
Good Luck Chuck!