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Have tried for 2 days straight literally ALL DAY on the phone to change my hotel reservation. I have yet to speak to a human, let alone change the reservation. Save your time and money and the RIDICULOUS hassle and just book directly through the hotel.
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Hello Benjamin M, I'm sorry to hear you are having trouble getting through to speak with someone. Would you be able to provide us with a confirmation number so we can locate your reservation and assist with your change request?