In 2020 I pre-ordered 4 different Pokemon Elite Trainer Boxes and the owner of the company emailed me personally after my order confirmed and thanked me for my purchase. I was so stoked to have such great service, but after this initial order everything went downhill. I waited about half a year and started to become worried about my pre-orders, so I emailed them and they assured me that new waves of ETB's would be coming in, but they never did. Not too long ago I pressured them openly on social media about scamming their customers and they still did nothing except lock their Instagram account from allowing comments.
Here it is almost two years later and my $230 USD worth of orders have not been fulfilled, and they continue to avoid my contact. I will be getting the better business bureau involved.