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Humberto A.

Contributor Level

Total Points
81

1 Review by Humberto

  • BisonOffice

10/7/23

Today I received a console table that I had ordered from Bison Office Furniture. Specifically, it was: Console Table, Belen Kox, Product ID: ******* ($360.29). My review will be very honest; the good and the bad. First the good. The site was easy to navigate, the variety of items in the genre I was looking for (console tables) was excellent, ordering was a breeze, I was not charged for shipping or sales tax (I'm an out of state customer but some places still want to charge the tax - keep that money for themselves?), the item was well packaged, shipping was fast, and it was easy to build. Now for the bad or more accurately, the disappointment. The quality of the table - and it wasn't a cheap piece - was not what I expected. Most glaring was the top piece which is the most important. The wood tone is significantly darker than the bottom shelf and the legs. It had been varnished/lacquered which is fine, but it appears that when they inlaid the centerpiece, there was excess glue that they did not completely clean off the adjacent wood before varnishing. As a result, in the light you can clearly see disturbances on the wood surface in those areas. Since there was a varnish applied, there is no way for me to attempt to repair it. There are also several small places on the top piece where the staining of the wood did not take properly so they are significantly lighter. Again, I can't repair them because they are under the varnish. Finally, the center inlay is not well done. It was pieced together and the glue that was used to affix the different pieces protruded through the joints but wasn't properly cleaned before varnishing. The result is a discoloration in several areas of the inlay.

This piece was made in Vietnam, which from my experience generally produces quality furniture, but in this case the quality was lacking. I guess I shouldn't complain about the quality of the workmanship from people who probably make less than $10 a day manufacturing this furniture. I just wish there was more quality control as there is a lot to like about this piece for my specific need.

I'm not going to return it because in balance the positives outweigh the negatives. I just wish the top piece would have matched the color wood of the legs and bottom shelf and would have been touched up to correct the defects before it was varnished.

Products used:
Console table

Service
Value
Shipping
Quality
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BisonOffice C. – BisonOffice Rep

Dear Humberto,

Thank you for taking the time to share your detailed feedback on your recent purchase. We're delighted to hear that the overall shopping experience, from navigating our site to the swift delivery, met your expectations.

However, we sincerely apologize for the disappointment you've experienced with the quality of the console table. Your insights are invaluable, and we're truly sorry for any inconvenience caused by the varnishing and inlay issues you've encountered.

We appreciate your candid feedback, and we're committed to making your experience with Bison Office Furniture a positive one.

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